Store Policies

Delivery
Orders received are shipped the next business day provided the item/s ordered are in stock. We make every effort to identify on the web site items that are currently backordered to us or ship from the manufacturer, and these items may take several weeks for delivery. The method you choose for shipping will determine the cost and estimated delivery time.

Returns
Returns are accepted within 15 days of delivery to the customer.
      When returning merchandise please include a copy of your packing slip. If more than 1 item is listed please mark the returning item(s) and explain why you are returning the merchandise.
      Delivery confirmation and insurance is highly recommended when returning merchandise. Tags must still be attached to the merchandise. They can not be clipped and reattached. Merchandise must be returned in the condition in which it was shipped. Any merchandise that arrives after the 15th day will be returned to the customer.

Out of Stock
Merchandise that we are no longer able to get is removed from the web site when sold out. Items available but not currently in stock generally take 2 weeks for shipment from the manufacturer. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait.

Legal Information
All information and graphics appearing on these pages is copyright protected by either the manufacturer of the goods displayed or by HoneyTreeKids.com. All rights reserved.
      If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us.

Support Methods
E-Mail: CustomerService@honeytreekids.com
Phone:
757-493-9959